This course is eligible for SkillsFuture Singapore (SSG) funding.
Course Reference No: TGS-2020513886 (Classroom Learning), TGS-2020501979 (Synchronous e-Learning)
Course Objectives
A good customer experience drives customer retention, brand loyalty, and revenue growth. There are many routes to improving your customer experience, such as creating better service based on evidence from data.
This 2-day course will enable you to take advantage of data analytics to understand what really matters to a customer. The metrics to assess customer touchpoints and data points against which you can track and analyze are included in the course. This will demonstrate accountability and allow you to better understand, act on, and align efforts in customer experience innovation.
At the end of the course, participants will be able to:
Outline
Assessments may comprise of mini-projects, presentations, workshop assignments or quizzes, etc.
Software Tools |
Pre-Requisites |
Who Should Attend |
Mode of Training |
|
Orange |
Basic understanding of data analytics |
Professionals and managers who are responsible for customer experience management |
On-campus or Online (Live) |
| Dates: | 9 – 10 October 2024 |
| Duration: | 2 Days, 9.00am to 5.00pm |
| Venue: |
Blk S16, 6 Science Drive 2, Level 2, Active Learning Room, Singapore 117546 / Online |
| Course Calendar: |
*Please note that registration will be closed 2 weeks before the course start date, or when the registration has reached maximum capacity, whichever earlier.
*The mode of delivery is subject to change.
|
International |
Singapore Citizen |
Singapore Citizen |
Singapore PRs |
Enhanced Training |
|
|
Total Nett Programme Fee after 9% GST + additional funding from the various funding schemes |
S$2,071.00 |
S$621.30 |
S$241.30 |
S$621.30 |
S$241.30 |
 |
|||
| DR HUANG YUTING |
You can register for the available short courses via LifeLong Learning Portal (L³AP)
For Self-Sponsored applicants:
For Corporate-Sponsored applicants:
If your application is corporate-sponsored, your HR or billing contact will need to generate a registration link for you, as we no longer accept manual registration forms.
They can refer to this link for guidance: https://guide.l3ap.nus.edu.sg/company/index.htm
For all Short Courses and Professional Certificates related, please email us at fos.shortcourses@nus.edu.sg.
Course Registration
Registration will close two weeks before commencement date or when the registration is full, whichever earlier. You’ll be placed on wait-list once the registration has reached maximum capacity. You’ll be notified 1 week before course commences if you managed to secure a placement. If you do not hear from us, your placement is unsuccessful.
An acknowledgement email will be sent to you.
No. The acknowledgment email is to inform you that the registration is submitted successfully. Your registration is still required to be processed by the short course coordinator internally. Should you have any queries pertaining to your registration, or have any changes to be made, please email us.
Course Funding
Please refer to the ‘Course Fees’ section in the course brochure.
Yes. All Singapore Citizen/SPR attending SSG funded courses will be eligible for SSG Funding, provided you have not taken the same course before.
In addition, you must meet the criteria:
The course fees will automatically be tabulated with the relevant SSG funding based on your eligibility. No action is required from the participant/company except to ensure that the participant meets the two criteria stated above.
Yes. Once an offer of placement has been granted for your application, you will have to accept the offer via NUS Online Application Portal and make the payment via your SkillsFuture credits. Payment is not required upfront during registration.
Payment
Once your registration has been processed and an offer of placement has been granted to you, you will receive an automated email for you to accept the offer on NUS Online Application Portal.
Once you have accepted the offer, you will be directed to the payment page.
Assessment
Yes. The mode of assessment is up to the CET instructor’s discretion. It may be a reflection paper, quiz, presentation, or based on classroom activities. You will be required to achieve a ‘Competent’ grade for the assessment(s).
You will be notified by the short course coordinator if you did not achieve “Competent” for the short course. You may be offered for a deferment for the next available class.
E-Certificate
An e-certificate will be issued upon successful completion within 20 working days.
The name on the e-certificate will be issued according to the full name as per registration.